Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.
Forum Discussion
Can't sign in.
Hi, So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account password. H...
Walter
Dropbox Staff
Dropbox StaffHey morel, sorry to hear you're having issues with this.
Can you please clarify if you're getting any specific errors when trying to log into the account since you know the credentials?
How long has it been since you last accessed the account in question?
Let us know and we'll take it from there.
No errors. It's just asking me to enter a verification code for my email address, but I no longer have access to that email address.
Can't remember when I last logged in but it's probably been a 10-15 month range.
- Nancy
Sorry for jumping in, morel.
Do you currently have any linked devices to your Dropbox account? If you check the Notifications section there, are you able to locate your one-time code?
No devices are currently linked. I've only used it from web browsers and all of those were logged out ages ago.
- Nancy
Alright; in this case, I'd suggest logging a ticket with our support team instead. To do this:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Let me know your ticket number once you've done all of the above.
