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Forum Discussion
A user can't verify their email in order share files on their account
Dear Support,
I have a customer who is experiencing issues accessing the "Shared" folder in Dropbox. He is presented with a prompt that says "Confirm your email" along with a button labeled "Send confirmation email."
After clicking the button, he receives an email with a "Verify your email" button. However, when he clicks this button, he is redirected back to the Dropbox homepage, and nothing has changed. If he navigates to the "Shared" section again, the same message, "Confirm your email," appears.
Also when he trys to share a Dropbox file as link he is meet by the prompt "You cannot share until you have confirmed your email address."
I would appreciate your assistance in resolving this issue.
Hi Jay
i'm sure it's the right account.
i have allready tried other browsers, inkognito mode, logging in on other devices. Nothing works
- Jay
Dropbox Staff
Thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
Roga41Hi gd-uni-it,
I just want to share about my own experience with this kind of scenario. What I did when I got the message to verify the email address is that I checked my email on a different device, such as my mobile device. In this way, when you click the Verify button, you will be routed to your Dropbox account and this time, you will see the confirmation message that your email address is now fully verified , it may have a confirmation button that you will have to click to confirm the changes. Then on your computer, you just need to refresh your account for the changes to update. I hope this can be of help to you. Thank you.
