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Forum Discussion
Defunked email address associated with my Dropbox
I retired two years ago and cancelled the email address associated with my business. This email address was also associated with my dropbox account. I have transferred over all of those files into a new Dropbox account but am unable to delete the old account. This means that when I hit the dropbox icon, it takes me to my old empty Dropbox, not the new one. Help please and thank you.
Problem resolved! I re-installed Dropbox and am all set. Thank you both!
- Jay
Dropbox Staff
Hi Liza B, thanks for bringing this to our attention.
Just clarification, do you want to completely delete the old (and now empty) Dropbox account from the site?
Or, are you looking to sign out of that account on the desktop app, and sign into the new account?
This will help me to assist further!
I'm looking to delete the old account all together, thank you -
- Jay
Thanks for the info. In that case, as it's related to account-sensitive changes, you'll need to login to the Dropbox site with the old email and password in order to delete it yourself. We're unable to delete Dropbox accounts on our end.
