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danielwagner-nupixel's avatar
danielwagner-nupixel
New member | Level 2
8 months ago

Dropbox account was falsely deleted after downgrading from Business - I need to restore it

As registered in the service history, I request the immediate restoration of the account and associated files for the email [removed per Community Guidelines]. I tried the Business plan, but it did n...
Account Access
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for posting on our Community, danielwagner-nupixel. 

 

I had a look into the ticket number you’ve attached and I can see that your case is currently being handled by our support team. 

 

Since we don’t have account visibility on the forum, I’d definitely recommend continuing with them directly, so that they can further assist. I’ve also left them an internal note, letting them know you’ve reached out on the forum. 

 

I'll be here, if you need something else.

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