Forum Discussion

Mahmoodalmoosawi2's avatar
Mahmoodalmoosawi2
Explorer | Level 3
2 years ago
Solved

Dropbox hung up when signing in from a new computer

Hello, I think it happened to me before, but I don't remember how it got fixed. I looked up the internet, but wasn't helpful. When I sign in from a brand new computer, it hangs around after writi...
Account Access
Web
  • Mahmoodalmoosawi1's avatar
    Mahmoodalmoosawi1
    2 years ago

    @Walter

    I've just tried connecting to a new wifi  network and, after sometime, it finally proceeded! ask some security questions then finally was able to log in!! 

    I'm replying from my main account now 🙂
    Many thanks! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Mahmoodalmoosawi2 - sorry to hear you're having issues with this.

 

If you happen to be running an antivirus or other security software, could you temporarily disable them and try again, preferably from a browser with no extensions or plugins running?

 

If you still get the same results, please send me a screenshot of the error or the last screen you can get to.

 

Thanks! 

  • Mahmoodalmoosawi2's avatar
    Mahmoodalmoosawi2
    Explorer | Level 3
    2 years ago

    Yes I did what you described, no antivirus running (windows defender is off), and tried Edge & Firefox which don't have extensions . There is no visible error message, but the final page is this , a continuous loop that doesn't proceed to the next page 

     

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can you maybe try another WiFi network Mahmoodalmoosawi2?

       

      Also, did you reboot your computer since you first noticed this? 

      • Mahmoodalmoosawi2's avatar
        Mahmoodalmoosawi2
        Explorer | Level 3
        2 years ago

        Thanks for the suggestion, 
        I was able to restart my computer, but couldn't connect to another wifi network 

        However, the problem persists 😞 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!