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Forum Discussion
Dropbox is asking me for a code that's never sent to my email address.
Hi
I've been struggling to.access my account fir a while now. I do not receive the 2 step code via email. I've tried everything. The email never arrives. Would love some help please!
- Nancy
Dropbox Staff
Hey Bickleberry! Thanks for posting about this on our forum.
Since the code is sent to your email address, I’m guessing you’re being asked for this one-time code (if it was a 2FA code, it should be sent to your mobile device instead).
Have you also checked your email’s spam folder and added no-reply@dropbox.com to your email contacts before re-sending the code?
Let me know and we can go from there.
