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Forum Discussion

OccasionalUser's avatar
OccasionalUser
New member | Level 2
12 months ago

Dropbox Login Problem - Should I be concerned?

I couldn't log into Dropbox today. The email used for login is different. I don't remember changing it. Instead of Email_1, it is Email_2. When I tried to sign in, it asked me for a PIN. My origin...
Account Access
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi OccasionalUser, let's jump right into this! 

 

You mentioned that the email you saw when trying to log-in was different. Is it possible that you have two separate Dropbox accounts? 

 

How did you change your password, without access to the account itself? 

 

Give me some more info, and I'll be happy to have a closer look into this! 

OccasionalUser's avatar
OccasionalUser
New member | Level 2
12 months ago

Sorry, I don't remember this, but maybe I did it when adding another Apple device.

Probably migrated my account and created a PIN at the same time.  I actually wrote the PIN down somewhere.  So all is well.

Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    No worries, if you need anything else, we'll be at your service OccasionalUser! 

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