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Forum Discussion

diabolusss's avatar
diabolusss
Helpful | Level 5
3 years ago

Dropbox pin feature breaks login attempt - acess email doesn't exist

Hello!

I can't find a way how to contact dropbox support.

I have successfully logged into my account using login and password few years ago (and pass is still valid). However, email service doesn't exist anymore (qip.ru). I haven't used that email a lot and i have found out that it's dead only now, yet dropbox worked fine until it forced to use pin code for additional security.

So now i can't enter pin code which is sent to a not existent email.

I need to disable pin code check, so that i can enter my account and change email address.

 

 

Final-Recipient: rfc822; [Removed as per Community Guidelines] Original-Recipient: rfc822;[Removed as per Community Guidelines] Action: failed Status: 5.0.0 Remote-MTA: dns; [Removed as per Community Guidelines]Diagnostic-Code: smtp; 550 Message was not accepted -- invalid mailbox.  Local    mailbox [Removed as per Community Guidelines] is unavailable: user not found

 

 

Security
  • Mark's avatar
    Mark
    3 years ago

    Do you already have devices logged in diabolusss ? If so you need to download everything and set up a new account. 

     

    You can try contacting Dropbox at www.dropbox.com/support while not logged in and ask for help, but, without access to email there is precedent that they wont change the email on file

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Do you already have devices logged in diabolusss ? If so you need to download everything and set up a new account. 

     

    You can try contacting Dropbox at www.dropbox.com/support while not logged in and ask for help, but, without access to email there is precedent that they wont change the email on file

    • diabolusss's avatar
      diabolusss
      Helpful | Level 5
      3 years ago

      Nope, i haven't, because it was a while when i've used that account.

      However, i know password from my account.

      And this problem wouldn't have arisen if they have had left me (a user) a choice to not enable secondary pin check.

       

      Thanks, @mark, for pointing out that i shouldn't be logged in to be able to contact them, i haven't noticed that form.

      I hope, that they will help me, because there are obvious evidences that email service is totally down.

      • diabolusss's avatar
        diabolusss
        Helpful | Level 5
        3 years ago

        I'm happy to announce that Dropbox support quickly resolved this issue in a positive manner.

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