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Vivian1's avatar
Vivian1
New member | Level 2
11 days ago

Dropbox sends an incorrect email address as a multi-factor security request to enter a code

When trying to join a DropBox folder shared with me by a third-party, DropBox says it has sent a security code to my email address, but there is an error in that email address.  I checked and under my profile, the email address is correct.

How do I access the email address that is incorrect, or advise DropBox support of this, as I am on a Basic Plan?

Ian Abrahams

Account Settings
  • Walter's avatar
    Walter
    11 days ago

    Hey Vivian1 - thanks for bringing this to our attention.

    Can you please clear your browser's cache and/or try another web browser and let us know if you still get the same results? 

    If you get the same error, please send us a screenshot so that we can have a visual too. 

    Thanks! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hey Vivian1 - thanks for bringing this to our attention.

    Can you please clear your browser's cache and/or try another web browser and let us know if you still get the same results? 

    If you get the same error, please send us a screenshot so that we can have a visual too. 

    Thanks! 

    • Vivian1's avatar
      Vivian1
      New member | Level 2
      11 days ago

      That indeed worked, Walter,

      I cleared browing history using the same browser and my email address was returned correctly.

      Best regards

      Ian (Vivian1)

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        6 days ago

        Hi Vivian1 and welcome to the Dropbox Community. I’m glad to see that you got access to your Dropbox account with help from our amazing Walter.

        I’m always curious to learn how people integrate Dropbox into their daily work 👨‍💻. If you're open to sharing, I’d love to hear how you use Dropbox. 

        T 😺(Dropbox Community Manager) 

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