Learn how to make the most out of the Dropbox Community here 💙!
Provide Enterprise customers the ability to convert unmanaged accounts
Currently, Dropbox Enterprise admins have no way to retroactively identify and manage unmanaged accounts that exist within their verified domain. While domain verification and invite enforcement help with new accounts, existing unmanaged accounts remain a potential security risk, as former employees or unknown accounts may still have company data stored or shared publicly in violation of data agreements. Suggested Enhancements: Provide an option in the Admin Console to export a list of unmanaged in-domain accounts for auditing and security review. Enable an admin-led account consolidation process, allowing enterprises to proactively manage or migrate content from inactive or legacy accounts. Offer an escalation path for Enterprise customers to verify domain ownership and reclaim unmanaged accounts where appropriate. For example, in our case, we have 133 unmanaged, in-domain accounts that could be storing or sharing corporate content, but we have no visibility or path to consolidation. Adding these capabilities would improve security, governance, and compliance for Enterprise teams. Would love to see this considered for a future update!
My email address is inactive and I don't know my password. What can I do?
The email address associated with my account no longer exists and I don’t know the original password. I do have access to my Dropbox through a saved tab in my web browser but I need to update the email and subsequently the password. What do I do?
Complaint Regarding Support Ticket #24753768
I am writing to express my deep dissatisfaction with the handling of my recent support request (Ticket Number: 24753768). My experience with your customer service has been exceptionally frustrating, and I feel compelled to bring these issues to your attention in hopes of a prompt and satisfactory resolution. Last week, I contacted your support team concerning my inability to access my account due to an outdated email address. My old email is no longer in use, and I sought assistance on how to recover or delete the associated Dropbox account. During our correspondence, the support representative asked me to answer several security questions. However, before I provided my responses, I was not informed that these security questions were solely intended to suspend the one-time verification code. Moreover, the representative failed to mention that updating or changing the email address associated with my account was not possible before answering the security questions. As a result of this oversight, my account's one-time verification code has been deactivated, leaving my account security in a more compromised state than before our interaction. Since I am still unable to log in to my account, I respectfully request that you re-enable the one-time verification code. Additionally, after the support representative escalated my ticket to another department, I have not received any further communication. This lack of response is highly unprofessional and suggests a disregard for customer concerns. I would also like to address another matter that remains unresolved. In my previous emails, I inquired about your company's inactive account policy. My account has been inactive for over two years, which, according to your policy, should have led to its deletion. I have yet to receive a satisfactory explanation as to why this has not occurred. This entire experience has been exceedingly disappointing. Not only was there a failure to provide essential information upfront, but there also appears to be an attempt to evade responsibility by ignoring my follow-up communications. I expect better from a company of your stature. I urge you to take this complaint seriously and provide a clear and timely response. Specifically, I seek: Re-enable of the one-time verification code so I can regain access to my account. A detailed explanation of why critical information was withheld during my initial support interaction. Clarification regarding your inactive account policy, and why my account was not deleted after exceeding the inactivity threshold. I appreciate your prompt attention to these matters and look forward to a resolution that addresses my concerns fully.
Not receiving the 6-digit security code, it never arrives.
I'm trying login to my account. After password entered, pop a message "6 digit sent" to my e-mail. However, 6 digit never arrived to my mail-box. I already checked junk box, and spam folder, but none found. I even contacted the mail administrator, and he answered that no mail from dropbox. It seems that dropbox is not sending 6 digit.
