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Forum Discussion
Employee Compromised Account
I have an employee here that signed up for a free DropBox account with their work email. The account has been compromised and the MFA phone number has been changed, so even though I can get a passwor...
Helen DBX
Dropbox Staff
Dropbox StaffHey there,
Helen from Dropbox here.
I understand your concern with the compromised account.
A security specialist will investigate this for you. Please ask your employee to create a support ticket with the same email address associated with the compromised Dropbox account:
We can then review the case and help you fully.
Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help
Helen,
Thank you for the reply. We have created a support case under their email address/account.
Support Ticket # 22951548
We got word this morning from some vendors and customers that the attacker send out new sharing links with malicious content (attachment that leads the user to credential phishing page).
- Nancy
Sorry to jump in, jchamp_shlc. I've located your ticket in our system, and I've left an internal note to our team for you. They should get back to you as soon as possible.
We're having the same issue. Can someone please look at Ticket #24009553: DB: Account compromised
