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iBorgiey's avatar
iBorgiey
Explorer | Level 3
2 years ago

Enterprise account retrieval & how to gain access?

We have an enterprise account with dropbox that has been cancelled by the previous employee is no longer with the company. If we have the employee's email address access. Will I be able to login to t...
Account Access
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey iBorgiey, welcome to our Community! 

 

If I understand the situation correctly, it sounds like you have a Business plan, that the previous employee of yours was the admin of this Team, is that correct?

 

If not, feel free to clarify. 

 

Even if the plan was cancelled, you should be able to access the account, provided that you have the account's credentials. Can you give it a go?

 

Let me know of the results!

  • iBorgiey's avatar
    iBorgiey
    Explorer | Level 3
    2 years ago

    Thank you Megan for the response. 

    That is correct it is a business account. I will speak with our IT team with the email address retrieval and update the thread about the result.

     

    Thanks and Regards.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Take your time iBorgiey!

       

      Enjoy the rest of your day!

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