Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

smcrow's avatar
smcrow
Explorer | Level 3
2 years ago

Unable to access enterprise account

Our account admin is no longer with the company and I am unable to update our account settings or manage licenses for our users. I can not create a support ticket because I do not have a login and no one can accept my request as they are no longer with the company. I have been working with my account rep at Dropbox but they have not been able to assist me. Who/ how can I get this escalated?

Account Access
Create or delete account
Permissions
Team admin
Team member
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi smcrow, thanks for bringing this to our attention.

     

    Do you only have that one team admin on your account, and no other team admins?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Without another team admin on the account, it wouldn't be possible to make any changes on the account.

         

        If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions