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EricCush123's avatar
EricCush123
New member | Level 2
5 months ago

Error while resetting password. It asks me to contact my admin, but I don't know who that is.

Hi,   I try to log in at dropbox with my account [email removed as per Community Guidelines] I cannot remember I've ever created an account but DropBox tells me to enter my password. When I pus...
Account Access
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey EricCush123, welcome to our Community! 

 

It sounds like you're part of a Team, hence the error you're receiving on your end. In order to check who the admin is, you'd need to be signed into the account, I'm afraid.

 

Is it possible that you're logged in to the account itself on a different device, perhaps? 

 

Let me know more, and we'll take it from there!

  • amitk's avatar
    amitk
    Icon for Dropbox Product Manager rankDropbox Product Manager
    5 months ago

    Hi EricCush123 , thanks for reaching out. In addition to Megan's suggestions, can you please share screenshots of the error you see? It will help us understand the issue better. Thanks!

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