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Frank O.'s avatar
Frank O.
Explorer | Level 4
2 years ago
Solved

Figuring out my old Boxcryptor account?

I was recently reminded that I had an old free Boxcryptor account that expired on January 31. I couldn't remember the password, so when I was warned about the termination I couldn't log on to Boxcryp...
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  • Walter's avatar
    Walter
    2 years ago

    Hey Frank O., thanks for posting on our Community and happy Friday!

     

    Could you check your Dropbox account online and see if you can find any trace of this folder, be it in your homepage or even your events page?

     

    Also, is Boxcryptor showing in your account's Connected Apps tab perhaps? 

     

    When it comes to your Windows 7 device, is the Dropbox desktop app running and syncing your files there?

     

    Any additional information is more than welcome, Frank. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Frank O., thanks for posting on our Community and happy Friday!

 

Could you check your Dropbox account online and see if you can find any trace of this folder, be it in your homepage or even your events page?

 

Also, is Boxcryptor showing in your account's Connected Apps tab perhaps? 

 

When it comes to your Windows 7 device, is the Dropbox desktop app running and syncing your files there?

 

Any additional information is more than welcome, Frank. 

  • Frank O.'s avatar
    Frank O.
    Explorer | Level 4
    2 years ago

    Thanks for the suggestions, Walter. I don't see anything related to Boxcryptor or a Boxcryptor folder on my home page, the Events page, or Connected Apps on Dropbox.

     

    As for the Windows 7 machine, Task Manager shows both Dropbox and Boxcryptor processes running. However, as mentioned that PC is disconnected from the internet, so those processes can't sync to anything external.

     

    I'm still thinking of deleting the Dropbox and Boxcryptor apps on the Windows 7 PC just to ensure they never cause an issue if that PC is ever turned on and connected to the internet. The directories I'm seeing in Dropbox on that PC are quite old, so I might also go through them just to make sure there aren't any old files there I might want to make a copy of for some reason.

     

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