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realjun97's avatar
realjun97
Explorer | Level 3
2 years ago

Find my account

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines...
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there realjun97, sorry to hear you're having issues with this.

 

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

 

Also, did you upgrade through the website directly or via the app store on a mobile device in the first place? 

 

Keep us posted!

  • realjun97's avatar
    realjun97
    Explorer | Level 3
    2 years ago

    Other accounts include [removed per the Community's Guidelines] . The upgrade is being subscribed through the mobile device app store.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Did you log into the other account to see if you can find your upgrade there realjun97? Was the upgrade completed through an iOS device or an Android one? 

       

      Did you receive an email with the receipt of your purchase by any chance?

      • realjun97's avatar
        realjun97
        Explorer | Level 3
        2 years ago

        I logged in to another account to find an upgrade. I upgraded through iOS. Payment is being made according to subscription, but i don't accept the receipt through that email.

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