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MikeMp3's avatar
MikeMp3
Explorer | Level 3
3 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Coastal_Living, thanks for posting here!

 

It seems you're referring to the end of support for free teams. 

 

If your account is full, then you'd need additional space in order to continue syncing. However, you should still have access to your content. 

 

As for pairing two Dropbox accounts, one would need to be a personal one, and the other one would need to be a paid Business one, in order for this to happen. 

 

If you have any questions, let me know. 

 

 

Coastal_Living's avatar
Coastal_Living
Explorer | Level 4
3 years ago

@Megan, Thanks for your response. 🙂
So I reduced the files for the Shared Team acct (STA) so I'm well under the limit now. I did this web-based.

However... if I understand, there's no way for me to sync the STA from my DT to DB unless I change it to a paid Business account? Since that would require me to pair the accounts? 

TIA. 🙂 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Coastal_Living, hope you don’t mind me jumping in. 

     

    If your desktop app is currently linked to your personal account, and you’d like to have both syncing at the same time, then you’d need to upgrade to a paid Business plan indeed, like you mention. 

     

    You can check more details here, too. 

     

    Another option would be to log out of your personal account on your desktop app, and sign back in with the credentials of your previous business team instead.

     

    Hope this helps!

    • Coastal_Living's avatar
      Coastal_Living
      Explorer | Level 4
      3 years ago

      Thanks, @ Nancy, that clarifies things for me. 🙂 Cheers!

       

    • Karma_m's avatar
      Karma_m
      Helpful | Level 5
      3 years ago

      Hi,

      Seems I am in the same boat as a lot of other posters. Have a DB pro account and as administrator have set up a team linked account.

      I have received no notification on the app on online previous to this mornings email saying the teams were being disbanded!

      The ironic thing is that it is still offering to 'add a team' on my plus account!

      The link to say what to do makes no sense to me, yes it is late in the day but it is not a very clear and concise explanation of what to do to rectify the problem.

      I cannot locate the files in my pro folder. They are not in a shared folder. I can log into them online. I would like to be able to get all these files back into my account before they disappear into the ether!

      So what is the solution? Upgrade to a business account and put all my Plus files in there and then have a free personal account for the other team members and myself or just use one drive or iCloud for all our shared team stuff?? 

      TIA

       

       

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