We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MikeMp3's avatar
MikeMp3
Explorer | Level 3
3 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
Offboarding
Security
Team admin
Team member
giucaruso's avatar
giucaruso
Explorer | Level 4

Hi I just discovered that a team account i had linked to my personal folder has just disappeared. I had a host of very important files and folders for me and i wonder where has it gone and whether there is a possibility to recover those files. I have no idea how that might have happened. 

thank you very much for your help

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
giucaruso wrote:

I just discovered that a team account i had linked to my personal folder has just disappeared.

Was it a free team? If so, Dropbox started ending support for free teams back in January and all existing free teams were disbanded. Both of your accounts still exist. One would still be linked to your computer and the other is accessible via the Dropbox website. Just sign in with the email address and password for that account, and you'll be able to access it.

 

  • giucaruso's avatar
    giucaruso
    Explorer | Level 4
    3 years ago

    r Rich, 

     

    thank you so much for your immediate reply. I am on the webbased dropbox and i can't see where my account would be. I even checked in the deleted files but still nothing... Where should i look?

     

    G

  • giucaruso's avatar
    giucaruso
    Explorer | Level 4
    3 years ago

    Hi again, 

     

    i will accept yours as solution. The teams account was not linked to my personal one. I had to sign in with a diferent email address which i had assigned to the teams folder. 

     

    Thank you again

     

    Best

     

    g

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!