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Narciso C.'s avatar
Narciso C.
New member | Level 1
3 months ago
Solved

Generating Recovery/Backup codes not working

Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
Account Access
Security
two factor authentication
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everyone,

    This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Narciso C., can you please describe the exact steps you're following until you get to the issue?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago

Hannah

I'm seeing the same thing as well.

When I click on Show to reveal my existing recovery codes it prompts me to enter my password. When I do, I get a message at the bottom of the screen that says "Since it's been a while, please enter your password again." If I enter my password again the issue repeats in an endless loop.

 

  • StewartF's avatar
    StewartF
    New member | Level 1
    3 months ago

    I'm having this exact same issue- I can't get the backup codes on any browser, using any computer, any operating system. I've tried Chrome, Firefox, and Safari on both Mac and PC and nothing works.

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