Forum Discussion

Narciso C.'s avatar
Narciso C.
New member | Level 1
3 months ago
Solved

Generating Recovery/Backup codes not working

Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
Account Access
Security
two factor authentication
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everyone,

    This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

TheNarg's avatar
TheNarg
New member | Level 1
18 days ago

I don't think this is resolved. I'm having the same issue three months later. I've tried different browsers and even used incognito/private browsing to avoid previously saved cookies. Any suggestions on what else I can try?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hi TheNarg, welcome to our Community!

    Before getting to your issue, do you follow the same steps that Rich mentioned above? 

    When did you first start noticing this behavior? 

    Let me know, and we'll take it from there! 

    • TheNarg's avatar
      TheNarg
      New member | Level 1
      18 days ago

      Yes, cleared the cache & cookies. (Did that with Firefox since it's not my primary browser.) Also tried using Firefox, Chrome, and Edge before clearing cache/cookies in Firefox. Also tried incognito/private mode in Edge and Firefox since that sometimes fixes problems with saved cookies. I get the same loop asking for my password over and over again in all instances - just like the video posted above by Rich.

      Started two days ago. I was switching my 2FA authenticator app, which I successfully accomplished, and wanted to view and save the backup codes.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Interesting, TheNarg.

        Can I send you an email, since I'm going to need some account-specific info and I'd rather we continue internally? 

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