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Narciso C.'s avatar
Narciso C.
New member | Level 1
4 months ago
Solved

Generating Recovery/Backup codes not working

Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
Account Access
Security
two factor authentication
  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi Everyone,

    This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

Pablo61's avatar
Pablo61
New member | Level 1
18 days ago

Hi,

I am new and also in the same loop, I tried everything mentioned above, but I cannot get any recoverycodes. How can this be resolved.

"When I click on Show to reveal my existing recovery codes it prompts me to enter my password. When I do, I get a message at the bottom of the screen that says "Since it's been a while, please enter your password again." If I enter my password again the issue repeats in an endless loop.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey Pablo61 - sorry to hear about this.

    I just gave it a go and it seems to be working fine for me.  If you can confirm that you're getting the same error after clearing your browser's cache and/or on another browser, I'd be happy to send you an email to take a further look internally.

    Keep me posted! 

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