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shaunsgraham1's avatar
shaunsgraham1
Explorer | Level 3
8 months ago

How can I change my Dropbox account email address while in a team?

My two email address accounts somehow got linked when I accepted as shared folder on a project for work, and now my account has linked the two accounts and has the wrong email address. I would like t...
Account Access
Offboarding
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi shaunsgraham1, thanks for bringing this to our attention.

 

Just for clarification, did you join and merge your account with a Dropbox Business team?

 

This will help me to assist further!

  • shaunsgraham1's avatar
    shaunsgraham1
    Explorer | Level 3
    8 months ago

    Yes. I'm pretty sure I did.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Are you looking to just change your email address, or do you want to be removed from the Dropbox Business team entirely to return to being a personal account?

      • shaunsgraham1's avatar
        shaunsgraham1
        Explorer | Level 3
        8 months ago

        I just want to change my account email address back to what it was before. It won't let me as it say it needs to be 'admin' to change it. But somehow, it has nominated as complete external persons email as the admin when I accepted a shared folder.

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