You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
sshapiro1
5 months agoExplorer | Level 3
How to access my Dropbox account with lost email?
Many years ago I set up a dropbox account as a backup for a small non-profit. The associated email was at comcast. The comcast account was deactivated a few years ago. I know need access to the dropb...
Rich
5 months agoSuper User II
sshapiro1 wrote:
The associated email was at comcast. The comcast account was deactivated a few years ago. I know need access to the dropbox account ...
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have access to the dropbox files via a shared folder ...
If you can still access the files, your best option will likely be to download the files to your computer, start a new Dropbox account with a valid email, and then upload the files to the new account.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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