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Juliane01's avatar
Juliane01
Explorer | Level 4
3 years ago

How to disable two step verification

Hi all, I have an issue to login in dropbox. I have always been able to log in without a two-step verification (6 digit verification code). Unfortunately, the last time I logged in, I clicked on th...
Dropbox Passwords
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Juliane01, thanks for messaging the Community.

 

Are you referring to the code sent to you via email, or the verification code from a security app?

 

This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

This email is generally sent if the Dropbox site is accessed and logged in from an unknown location, or if using a VPN, along with other security detection methods.

 

Setting the network to public or private shouldn't make any difference when it comes to logging into the site.

  • Juliane01's avatar
    Juliane01
    Explorer | Level 4
    3 years ago
    Hi Jay,
    I started using Dropbox and logged in without the code many years. 4 weeks ago I logged in in the same location and I was asked if "public" or "private". After I clicked wrong "public" I got this code via email. Now it's not possible to log in without the code in every locations. I'm lost...!
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hello Juliane! Hope it’s OK to jump in, too. 

       

      Do you mind sending over a screenshot of the prompt you receive each time you wish to enter your Dropbox account? Just make sure you’ve hidden your email address, before uploading it here.

      • Juliane01's avatar
        Juliane01
        Explorer | Level 4
        3 years ago

        Hi Nancy,

        oh yes, great thx to find a solution too!

        here you see my log in screen. First you see the general log in site, second picture is the photo of the security code I get via email. (pictures in German, hopefully it's okay for you).

        Best regards

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