Forum Discussion

Padstar's avatar
Padstar
New member | Level 1
2 months ago
Solved

I am locked out of old account since I don't have access to the email address that's linked with it

so I no longer have access to the email that is attached to my old dropbox acc so the security code is gertting sent there and i dont know how to change the email this acc is like 10 years old i real...
Account Access
Security
  • Walter's avatar
    Walter
    2 months ago

    In that case, can we reach out from our end via email to investigate a bit further Padstar? 

Padstar's avatar
Padstar
New member | Level 1
2 months ago

yes that would be great do you want me to send you the details like email etc

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Padstar, I just sent you an email to the address linked to your Community profile, so we'll continue there!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!