You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I can't access my Business account, as nothing happens after inserting my password.
Guys, I really need help. Dropbox is the worst app ever. I’ve been trying for a month to reach someone in Dropbox technical support to help me with my business account. I can’t log in to my business ...
Hi Abdlla,
Unfortunately, Yes, this is possible. 🤷 Since some time ago, only paid account may initiate common tickets and, since you cannot confirm your account (missing login - missing account confirmation), you don't have full access to support available for your account as it would be otherwise. Now, you're able to reach support for the account you have successfully logged in with - free account. In other words, you cannot for common questions like the one you want to place.
I personally also have had such an issues. Usually selecting some other browser or using incognito frame of the one you're using has potential to solve your issue. 😉 Try at least.
Good luck.
