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doakley's avatar
doakley
New member | Level 2
5 months ago

I can't delete my Dropbox account, as a different email keeps showing up.

I recenlty created a free DropBox account by mistake. I do not need it and want to cancel it. However, when I try to cancel, the account is actually linked to my predecessor in this job. It is my ema...
Account Settings
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for posting here, doakley. 

 

Are you seeing the same thing when trying to delete the account via different browsers?

 

If yes, and since our support team will have to take a look, you’ll need to log a ticket with them directly. 

 

However, if you’re on a free Basic account, please make sure to follow these steps exactly to do so. 

 

Let me know if you need further help, though.

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