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RobBastos_2024's avatar
RobBastos_2024
New member | Level 2
2 months ago

I can't login with 2FA because my authenticator app lost the link to my Dropbox account

Hello Community, Good morning! I hope this message finds you well. I'm reaching out for some assistance. I recently switched to a new phone and, unfortunately, lost the data and connection for my A...
Account Access
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
RobBastos_2024 wrote:

I recently switched to a new phone and, unfortunately, lost the data and connection for my Authenticator app linked to my Dropbox account. As a result, I'm unable to log in.

You will need to use the emergency backup codes that you were given when you activated 2FA on the account. Without the backup codes or another device that's already linked to the account, it's not possible to gain access to the account.

 

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