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gjdarr1954's avatar
gjdarr1954
Explorer | Level 4
8 months ago

I have restored my email account - how can I have my files restored to my Dropbox?

I have restored my email account and need to have my files restored to my account so I can access them.      I have been unsuccessfull.   
Account Access
File access
Security
  • Jay's avatar
    Jay
    8 months ago

    Hi gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, gjdarr1954, and thanks for joining the Dropbox Community.

 

If I understand correctly, you've restored access to your email account and now need to access your Dropbox account, right?

 

Or do you already have access to the Dropbox account, but not to your files? 

 

If you can clarify that, it would be really helpful.

 

Thanks!

gjdarr1954's avatar
gjdarr1954
Explorer | Level 4
8 months ago

I have not gotten Drop Box restored, nor have access to my entire life files?   I need help ASAP

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