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lherv022's avatar
lherv022
New member | Level 1
4 days ago

I keep getting charged a subscription fee and I no longer have access to the email

A Dropbox account was created under my previous work email. I no longer have access to this email and the company is no longer in business. How can I cancel this subscription? Who do I contact for help? Frustrated 😣

Account Access
cancellations
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey lherv022, thanks for reaching out to the Dropbox Community.

    I would suggest reaching out to our support team directly.

    You can do so by opening a private browsing/incognito window and going to this page.

    From there, you should be able to submit your request.

    Let us know once you have your ticket number.

    • lherv022's avatar
      lherv022
      New member | Level 1
      4 days ago

      Thanks so much Hannah, I have ticket #24669474

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 days ago

        Thanks for the ticket number, lherv022!

        I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you as soon as possible.

        Let me know if you need anything else.

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