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will_212121's avatar
will_212121
New member | Level 1
2 months ago

I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.

I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue?
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will_212121's avatar
will_212121
New member | Level 1
2 months ago

Thanks for the reply. I have actually just been able to reaccess my email account but for some reason the code is not being sent to it. Its the exact same email address as before so not sure why it is not coming through. Any suggestions here?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey will_212121 - sorry to hear about this.

    Could you clear your browser's cache and/or try another browser and let us know if this persists?

    If it does, we can send you an email to investigate further. 

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