Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.
I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue?
Hi Walter, I have tried that and it did not work unfortunately. Not sure what’s going on. Please let me know once you have sent the email and I will respond there.
Walter
Dropbox Staff
Dropbox StaffSure thing will_212121- I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.
Dear Walter. I have the same problem. I have a DropBox Plus account, but I cannot access the account anymore, because my work email address was deleted, and all email addresses from the organization I worked for, and I cannot get the verification codes anymore to enter my DropBox Plus account. Could you please let me know a phone number or email address I could reach out for help please?
- Walter
Hey Paloma2025 - sorry to hear about this.
In such cases, you can reach out directly to our support team through this form. Just make sure to use an incognito window where you're not signed into any Dropbox account and fill in all the relevant information.
In case you come across an issue though, please let us know here and we'll send you an email from our end to investigate.
Dear Walter. Many thanks for your help. I just filled in the form. But I don't understand something. How will the DropBox support team be able to contact me, if in the form I filled in only asks the email address which I used to be able to log in into DropBox and that email address is now deleted? If the support team wants to contact me, they don't have any other email address or phone number to contact me.
