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maracyuca m.'s avatar
maracyuca m.
New member | Level 1
22 days ago
Solved

I need to change my email but I don't have access to it

Hello, I need your help with a serious issue, and I'm unsure how to resolve it. I created my account four years ago, and about a month ago, my email was suddenly suspended without any valid reaso...
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  • maracyuca m.'s avatar
    maracyuca m.
    19 days ago

    Thank you all for your support !
    I've managed to recover my account as Violet from Dropbox support sent me a password reset link and everything is in order now ! I've managed to recover the full access of my account !

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
22 days ago

Hey maracyuca m., did you follow Rich's steps to submit a help request to our team?

If so, please send us your ticket number, so we can look up the communication in our system.

Thanks!

maracyuca m.'s avatar
maracyuca m.
New member | Level 1
19 days ago

Ticket #24793346

Yes, I followed the link Rich provided and also contacted support directly. They were able to assist me in resetting my password.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    19 days ago

    Awesome news maracyuca m.!

    If you need something else, just give us a shout.

    Have a lovely weekend ahead,enjoy! 

    😇

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