Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
I want to get my old account back but I can't. I want to chat
aassxx2222 wrote:
I want to get my old account back but I can't. I want to chat
Why cant you? We need more info here before anybody can even attempt to help.
Chat is available depending upon what paid plan you are on at www.dropbox.com/support.
aassxx2222 wrote:
I want to recover my account, my lost mobile phone, and customer service
You need to provide more information before anyone will know how to help you. You say that you lost your mobile phone. Did you have two-step verification enabled on your account? Is it sending codes to your phone that you can't get?
What exactly is happening when you try to sign in?
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!