You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

fseneriz's avatar
fseneriz
New member | Level 1
20 days ago

I signed in with Google, instead of my email, and my old account is gone.

I have had an account for over 15 years and today I accidentally tried to enter through Google instead of signing in. That erased everything and my files are gone!
Account Access
Google
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
fseneriz wrote:

I accidentally tried to enter through Google instead of signing in. That erased everything and my files are gone!

It hasnt.... its simply created a new account for you. 

Just log out and log in as you usually would and your data will be there :)

fseneriz's avatar
fseneriz
New member | Level 1
18 days ago

I logged out and back in and the only account I have is the new one. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!