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jcherry26's avatar
jcherry26
New member | Level 2
25 days ago

I tried to login to my account and got an error that it was deleted

Hi:

 

I changed banks and forgot to update my billing in Dropbox. Additionally the account was connected to an e-mail which I don't use often so, I was looking for some files and kept seeing that the filenames were in tact but the files were listed as being "zero bytes" in size. So I tried to log into Dropbox to see what was happening and got the "This account is deleted" message. 

This account is deletedPlease re-register with a new account or wait 21 days to re-register with your current email.

Now all of my files (12 - years worth of my business) are gone and I can't find anyway to get in touch with Dro
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey jcherry26, I'm sorry to hear about your account.

     

    When was the last time you accessed your account before this?

     

    Was the account part of a Dropbox team or on an individual plan?

     

    Keep me posted.

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