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Forum Discussion
I want to delete my business account, but I don't have access to the email to login
I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?
Hey tah1, thanks for reaching out.
I'm afraid that if you cannot login and access your account, you won't be able to delete it.
If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.
As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?
Hannah
Dropbox Staff
Dropbox StaffHey tah1, thanks for reaching out.
I'm afraid that if you cannot login and access your account, you won't be able to delete it.
If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.
As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?
My new email address is: [removed per the Dropbox Community Guidelines]
I have the same issue. Can I have help with that
- Megan
Hi sam92, thanks for posting here today!
Just to clarify here, do you wish to cancel the plan linked to an account that you no longer have access to? Or do you wish to delete the account entirely?
Keep me posted!
I'm having this same issue. I'm being charged for an old Dropbox account for an email domain and a company that hasn't existed in many years. I do have an active free account. Can I please cancel from there? Thank you Hannah.
