We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MikeDix's avatar
MikeDix
Helpful | Level 5
2 years ago

I'm being asked to grant access when saving Excel files as PDFs to Dropbox

I always used to save my excel worksheets as PDFs to a dropbox folder but now its asking to grant permission but won't let me select the folder in dropbox.

  • It seems to be working now. Don'y know why. Maybe a new update

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there MikeDix, sorry to hear you're having issues with this.


    Can you please clarify what device you're using and where exactly are you getting this message?

     

    If possible, you can send us a screenshot so that we can have a visual too.

     

    Any additional information is more than welcome! 

    • MikeDix's avatar
      MikeDix
      Helpful | Level 5

      sorry for the slow response.

      I am using a MacBook pro with office 365. 

      I have been using an excel template to write invoices with macros to save a worksheet to a dropbox folder as a pdf.  

      I have been doing this for years but recently some update (not entirely sure it's a dropbox update) is preventing me from this last step.Options are greyed outOptions are greyed out

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi MikeDix, thank you for your screenshots! 

         

        Could you kindly walk me through the exact steps you follow on your end? In addition, are the options greyed out no matter which path you choose, even if it's outside of Dropbox?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!