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Forum Discussion
I'm not getting the 6-digit code
Hi,
I am not getting a 6 digit pin to access my account. I have even tried a password reset. Its not my spam filters the email is just not being sent. There are hundreds of requests like this on this forum. Can this issue be actually fixed?
- Hannah
Dropbox Staff
Hey ohnonono, thanks for bringing this to our attention.
Can you try logging in through a different browser, to see if that helps?
If not, please also add no-reply@dropbox.com to your email contacts and try again.
Let me know how it goes.
Already done those steps. As per my previous post. Can this issue be fixed?
- Mark
Super User II
ohnonono wrote:
Already done those steps. As per my previous post. Can this issue be fixed?
There isnt an actually issue with Dropbox - it works for millions, there is something not working with your ISP if its not receiving emails from Dropbox.
Gmail are especially good at just randomly blocking Dropbox emails for example.
How long ago did you last log on?
