We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Ginny24's avatar
Ginny24
New member | Level 1
20 hours ago

I'm not getting the code for my account.

I am not receiving my code .  What has happened to the account? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Ginny24 wrote:

    I am not receiving my code . What has happened to the account?

    You'll need to provide more context before we'll know how best to respond. Are you trying to sign in to an account and it's sending you a code? Is this a one-time code being sent to email or a multifactor authentication code being sent to another device/authenticator?

    What, exactly, are you trying to do, what steps are you taking, and what errors are you getting, if any?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!