You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BMR-HCSD's avatar
BMR-HCSD
New member | Level 1
11 hours ago

I'm trying to submit a support form for a compromised account, but it throws an error.

Continually receiving error on Compromised Account form:

"We couldn't submit your request at this time, please try again later."

Tried on multiple browsers, multiple devices, and Cleared Cache/Cookies.

---

Received information about account email being changed and need to get in contact with Dropbox support. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Sorry to hear that, BMR-HCSD.

    Can you try from a private browsing/incognito window, to see if you get a different behavior?

    If not, let us know, so we can contact you directly.

    Thanks.

  • BMR-HCSD's avatar
    BMR-HCSD
    New member | Level 1

    I have tried with Edge's InPrivate browser and Chrome's Incognito browser, neither allowed the form to be submitted, giving the same error.

    Hannah 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for giving it a go, BMR-HCSD. Can we go ahead and log a ticket for you to the email address you see here?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!