One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Solved
Invalid Password with an invalid email
I have an invalid G-Mail e-mail address in my profile which I cannot correct because every time I try to change a setting it requires me to validate my account and tell me it sent an e-mail to the IN...
Hi CaptTeeCee
There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it.
Thanks for the reply and offer to assist.
The e-mil in the profile has an "_" underscore in it which is not an acceptable character in a G-Mail address
The actual e-mail is: xxxyyy@gmail.com but in the profile it is: xxx_yyy@gmail.com
As a result, all e-mail sent to validate the proper e-mail account are sent to the one with an underscore which is an invalid address basically locking me out from doing anything with my account, including chatbot and/or calling techsupport.
Jay
Dropbox Staff
Dropbox StaffOkay, so it isn't possible to create that email address with Gmail, since it's an invalid character, is that correct?
Jay,
That is correct and that is the key to my problem. Dropbox is asking for validation form an e-mail account that not only does not exist, it cannot even be set up to receive and respond to their inquiry. As a result... I remain locked out of fixing my settings or using my account!
Thanks again for any help you may be able to provide.
The e-mil in my account profile has an "_" underscore in it which is not an acceptable character in a G-Mail address and I have no idea how it got in my settings.
The actual e-mail is: xxxyyy@gmail.com but in the profile it is: xxx_yyy@gmail.com
As a result, when you try to correct this mistake in the edit settings process, all e-mail sent to validate the proper e-mail account and allow changes in the profile / settings, are sent to the invalid e-mail with an underscore! Since this is an invalid e-mail address the process is basically locking me out from doing anything with my account.
I see no fix other than to have the Dropbox technical team make the fix from their end... but now I have a second problem... How can I get in touch with them to explain my dilemma?
Does anybody know of a fix to this issue?
Please advise.
- Mark
Super User II
Hi CaptTeeCee
There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it.
