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Forum Discussion
Invalid Password with an invalid email
I have an invalid G-Mail e-mail address in my profile which I cannot correct because every time I try to change a setting it requires me to validate my account and tell me it sent an e-mail to the IN...
Hi CaptTeeCee
There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it.
The e-mil in my account profile has an "_" underscore in it which is not an acceptable character in a G-Mail address and I have no idea how it got in my settings.
The actual e-mail is: xxxyyy@gmail.com but in the profile it is: xxx_yyy@gmail.com
As a result, when you try to correct this mistake in the edit settings process, all e-mail sent to validate the proper e-mail account and allow changes in the profile / settings, are sent to the invalid e-mail with an underscore! Since this is an invalid e-mail address the process is basically locking me out from doing anything with my account.
I see no fix other than to have the Dropbox technical team make the fix from their end... but now I have a second problem... How can I get in touch with them to explain my dilemma?
Does anybody know of a fix to this issue?
Please advise.
Mark
Super User II
Super User IIHi CaptTeeCee
There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it.
Is the only way DB will verify an email account is through sending an email code? Can't they send it to a mobile number? I like many have an old account from a OLD employer and am being charged every year $130!!! and I do not remember my password. I cannot ask my old employer to reinstate my email so that DB can send me a verification. That is silly. Is there any other way to at least downgrade the account? so that I m not paying for nothing?
- Jay
Dropbox Staff
Hi cnmany, email verification can only be done via an email, currently.
If you can't access the account, you can contact the billing team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
