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Forum Discussion

Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
lt6's avatar
lt6
Explorer | Level 3

I have had a Dropbox account for 10 years.  I tried to log into my account today, and was not able to log in.  I entered my e-mail again and reset my password and my account is completely empty.  Please, is there any way to restore my files?  I have a lot of special photos on there that are priceless to me. 

 

I am certain that I did not delete the files myself, and I am sure that I used the correct e-mail to login.  I received no notice that Dropbox would delete my files.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
27 days ago

Hey lt6, sorry to see that you're having this issue.

 

Why were you not able to login to your account initially? Did you get some kind of error message?

 

Also, when was the last time you accessed your account before today?

  • lt6's avatar
    lt6
    Explorer | Level 3
    27 days ago
    Hi Hannah, it’s been a few months since I’ve last logged in. I entered my password, but I got an error that the password was incorrect. I reset my password with the email, and when I was able to log in, all of the files that were there before were all gone. 😞
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      27 days ago

      Thanks for the update, lt6.

       

      Do you remember if you manually reset your password yourself or if you were perhaps prompted to create a new account?

      • lt6's avatar
        lt6
        Explorer | Level 3
        26 days ago
        I manually reset the password myself. Is there a way to get my old account back?

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