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Forum Discussion

patlaw's avatar
patlaw
New member | Level 2
2 years ago

Logging In with Email Address No Longer Valid

I have several Dropbox accounts, and I'm trying to clean them up. One has an email address that is no longer valid, and it cannot be recreated. I have the password. It works. The problem is Dropbox sends the login confirmation code to the invalid email address. The online help I've read indicates that I should be able to log in, but I can't. Is there a way to log in? 

Account Access
  • Mark's avatar
    Mark
    2 years ago

    Hi patlaw 

     

    If its sending a secure code to the email unless you can get the email address active again there is no way to log in.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi patlaw 

     

    If its sending a secure code to the email unless you can get the email address active again there is no way to log in.

    • patlaw's avatar
      patlaw
      New member | Level 2
      2 years ago

      Thanks, Mark. That's very unfortunate and will certainly play into our decision whether to use Dropbox or a competitive product. 

    • WGG1's avatar
      WGG1
      New member | Level 2
      6 months ago

      I have the problem above, and I have paid for extra storage under that account. As a temporary solution, I created a new trial account with my new email address. Now how do I link the 2 accounts (or just get my extra storage switched to my new account)?

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 months ago
        WGG1 wrote:

        I have the problem above, and I have paid for extra storage under that account. As a temporary solution, I created a new trial account with my new email address. Now how do I link the 2 accounts (or just get my extra storage switched to my new account)?

         

        You cant I'm afraid. There are no merging options available so you cannot move extra storage between accounts

         

        All you can do is download the data from one and upload to the other OR do it via Shared Folders. 

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