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Forum Discussion

horwy's avatar
horwy
Helpful | Level 5
2 years ago

Mail address does not exists anymore for 6-digit code

Hi! So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.  The problem is, that the address was registered to a privat...
Account Access
Security
  • horwy's avatar
    horwy
    2 years ago

    Last login is less then 12 mount I think. But I am not sure.

    So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

SofieLavit's avatar
SofieLavit
Explorer | Level 3
2 years ago

I have the same situation. I changed countries and I do not have access anymore to the email. I still know my pasword and I was logged in until one week ago. Anyone an idea how to handle this? Files can not be gone? 

Sofie

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi SofieLavit, how are you today?

     

    Can I send you an email, in order for us to have a closer look into this? 

     

    Thanks a bunch! 

    • SofieLavit's avatar
      SofieLavit
      Explorer | Level 3
      2 years ago

      Hi Megan, 
      Yes please 
      My email is [email removed as per Community Guidelines] 
      Thanks 
      Sofie

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi SofieLavit, I just sent you an email, I'll see you there! 

         

        Cheers!

  • BillyBoy2's avatar
    BillyBoy2
    Explorer | Level 3
    2 years ago

    I have no access to my email account anymore linked to my dropbox account.

    I know the email-adres and password but I get a message, a code is send to the email-address I can't access anymore..

    So I'm not able to login to my dropbox account and change the email-address like suggested 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi BillyBoy2, welcome to our Community! 

       

      I'd be happy to look into this, and see if there's anything that we can help with on our end. Can I send you an email, in order for us to have a closer look into it?

       

      Keep me posted!

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