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horwy's avatar
horwy
Helpful | Level 5
2 years ago

Mail address does not exists anymore for 6-digit code

Hi! So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.  The problem is, that the address was registered to a privat...
Account Access
Security
  • horwy's avatar
    horwy
    2 years ago

    Last login is less then 12 mount I think. But I am not sure.

    So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey tcredding, I hope you're doing well!

 

If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.

 

I moved your post to this thread with more info on this issue.

 

Could I send you an email, just to see if there's anything we can do about this?

 

Keep me posted! 

tcredding's avatar
tcredding
New member | Level 2
12 months ago

thank you - the email I use is [removed per Community Guidelines]

I also have an dropbox with this email; I tried to merge my sbcglobal.net to my gmail years ago, but had no luck.  All m files are in the sbcglobal.net account

please contact me at [removed per Community Guidelines] any help is greatly appreciated

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Sorry for jumping in, tcredding! From what I can see, you’ve already opened a ticket with our support team, so they’ll review your case as soon as possible. 

     

    One more thing to check, in the meantime, is whether you have any devices that are still linked to the Dropbox account in question. If you do, the 6-digit code should be in the notifications section.

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