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Aditya11's avatar
Aditya11
Explorer | Level 3
4 months ago

My account shows as inactive. What happened?

I just used my dropbox account 3 days ago and today it's showing that my account is inactive? What should i do
Account Access
Aditya11's avatar
Aditya11
Explorer | Level 3
It says that the account has been marked as inactive/ unknown error please contact dropbox customer support.

And i checked my emails, but there was no mail mentioning something related to inactivity
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Aditya11, thanks for the info! 

 

Did you have an individual account, or were you part of a Dropbox Team?

 

In any case, I'd suggest that you open a ticket with our Support, in order for them to have a closer look into this, since it would require account-specific info. 

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