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Forum Discussion
My account was disabled for inactivity, even though I've been using it every day.
Hi Community,
I have two Dropbox accounts and Dropbox just totally deleted one of them due to "inactivity" I use it every single day and have had it for 10 years. I can't find a phone number to call. Freaking out. I have years of pics and all my files in that account. Has anyone every had this happen to them? If so, how did you get it resolved?
- Helen DBX
Dropbox Staff
- Mark
Super User II
How do you know it was removed for inactivity? That doesn't happen to accounts that are used frequently - it takes 12 months of no use to be removed.
What is the exact error you get when trying to log in
Heirloom wrote:
I can't find a phone number to call.
There is no inbound phone support so please dont call any numbers you find online - they are fake.
