Forum Discussion

VistaPaintPete's avatar
VistaPaintPete
New member | Level 1
8 days ago

My colleague's account has been compromised and we've opened a ticket.

Hoping this finds its way to someone in support... IT administrator here. One of my users fell victim to phishing, had email account compromised, and in the path of destruction, a long-dormant Drop...
Account Access
Security
two factor authentication
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 days ago

Hey there, VistaPaintPete sorry to hear about that.

I was able to locate them in our system and I’ve also left an internal note for our team to see and reply as soon as possible. This way, they can also see your post here on our Community. 

In the meantime, please also consider looking at this abuse report page.

For anything else, I’ll be right here.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions